FAQ’s

*

FAQ’s *

  • Avenee lets LinkedIn & ID verified founders, creatives and professionals swap homes or host members for credits, so all the community can travel without nightly fees. Each stay is backed by human-reviewed listings, refundable deposits, and a trust-first community.

  • Mutual Exchange: a same-time swap with no Points involved.
Point Exchange: host while you’re away to earn 1 Credit (entire home) or 0.5 Credit (private room), then use Credits later anywhere in the network: no date matching needed.

  • It’s simple: 1 credit = an Entire Place stay, no matter the nights. A private room is 0.5 credit.
    No confusing points. Whether it’s 3 nights in Paris or 3 weeks in Lisbon, your credit covers it.
    A fair, flexible system built around everyone’s needs: host to travel for $0/night.

  • Most platforms lean on weak verification, layered fees, complex points, and clunky UX.
    Avenee fixes that with LinkedIn-verified professionals + manual review, no nightly rates, a simple Credit system, and escrowed deposits.
    Swap at the same time or host now, travel later: simple, safe, professional.

  • Yes. Renters are welcome: just provide proof of residence like a contract or utility bill.

  • Due to large number of application and human-verification (yes, we video interview each one) review can take up to 2 months.
    Email us at approvals@avenue.com if you want to check-on the status of your application.
    If something’s missing, or we have doubts, this will be covered during our call.

  • The traveling Members set and place a refundable deposit in the platform before confirming and exchange.
After checkout, if the swap was “all good,” the deposit is released.
    If there’s an issue, we use documentation to resolve it quickly and fairly. In a Mutual Exchange, both members place deposits. In the Point Exchange, just who travels.

  • After a safe, completed stay, we ask for an optional success fee and only if you’re satisfied.
    If you approve, it’s taken from the refunded deposit to help run the platform and keep your savings high; if not, you receive your full deposit back. No subscriptions. No hidden fees.

  • Fees create barriers for people who want to try first. Verification on Avenee is free and based on your professional identity + manual approval: not your ability to pay. You only contribute after a successful stay, if you want.

  • Visibility brings accountability. Every member is LinkedIn-verified and manually reviewed.
    After a swap is confirmed, you receive the guest’s verified profile details (LinkedIn, social links). The deposit adds a financial incentive to treat your home with care.

  • Members sign in with, or share, their LinkedIn profile. We cross-check identity, career, and email domain, manually review the person and the home, and personally interview each new member before approvals. Digital checks + human judgment = proven trust.

  • Optional. Your first line of protection is the refundable deposit. Add insurance if you want extra coverage. The deposit always comes first to avoid fine-print runarounds.

    1. Get fresh bed sheets for your guest Members.

    2. Record short videos at arrival and before checkout (and before you leave your place).

    3. Organize essentials: keys, instructions, contacts in one spot.

    4. Secure valuables in a locked room/cabinet.

    5. Share house rules upfront (Avenee provides checklists + templates).

  • If something goes wrong, you’re protected. Every stay is backed by a refundable deposit held by the platform, so if there’s damage, a dispute, or anything unexpected, funds are available to resolve it fairly. We strongly recommend you document anything that’s not right when you arrive, and take a short video again before you leave. This creates a clear record so any claims can be handled quickly and transparently. For extra peace of mind, optional insurance is also available.

  • Avenee acts as a neutral mediator. We review the evidence (videos/photos, messages) and decide how the escrowed deposit should be released.
    The goal: fast, fair, transparent outcomes.

  • You can cancel in-app until a swap is confirmed. After confirmation, contact support. If the other member has already incurred costs (e.g., flights) and objects, part or all of the escrowed deposit may be allocated to refund them. Credits remain safe. Decisions are case-by-case to protect both sides.